Return Eligibility

Returns are ONLY accepted for verified manufacturing defects within 30 days of delivery.

All returns must meet the following conditions:

• Item must be in original, unaltered condition
• All original tags must be attached
• Claim must be submitted within 30 days of delivery
• Complete documentation must be provided

Required Documentation

All return requests must include:

1. Unboxing Video showing:
   • Sealed package with visible shipping label
   • Complete unboxing process
   • Initial product condition
   • Detailed footage of alleged defect
2. High-resolution photos of:
   • Specific defect area(s)
   • Complete product
   • Original packaging
   • Product identification tags
3. Original proof of purchase
4. Order identification number

Non-Refundable Items

Returns will NOT be accepted for:

• Products without verified manufacturing defects
• Items damaged through use or handling
• Products received beyond the 30-day claim period
• Items without original packaging
• Products showing signs of use or alteration
• Claims without complete documentation
• Custom or modified items

Refund Process

• Review Period: 2-3 business days
• Processing Time: 5-10 business days after return receipt
• Refund Method: Original payment method
• Shipping Costs: Non-refundable except for verified damage upon delivery

Contact Information

For return inquiries:

• Email: refunds@tapestryvibes.com
• Address: 98 Princes Street, Traralgon VIC 3844, Australia
• Phone: +61 457 233 369

Legal Notice

TapestryVibes reserves the right to:

• Make final determinations regarding all claims
• Modify this policy at any time without notice
• Reject returns that don't meet all specified requirements
• Investigate and prosecute fraudulent claims